Frequently Asked Questions

I am a member but I cannot see where my discount is being applied.

When you check out you will not see your Heard Museum discount applied. We will apply your discount once we process your order. We are working to find a solution that will allow an automatic deduction at the time you place your order and thank you for your patience in this matter.

Do you give discounts/ have sales?

Heard Membership entitles you to a 10% discount on all shop items unless otherwise noted. Become a member today and begin saving today!

Can you tell me more about an artist on your site?

Yes, we will try! Please go the “contact us” link on the home page and type us an e-mail detailing your request.

I’d like to see more images of an item? Can you send me pictures via email?

Yes, we will try! Please go the “contact us” link on the home page and type us an e-mail detailing your request.

How do I calculate shipping?

Shipping is calculated for you via the web site. When you get to the shipping screen please indicate your zip code and then click the “re-calculate shipping” button. We ship via UPS for domestic shipping. If you prefer a different shipping method, please let us know in the Notes section on the last page of Checkout.

How do you handle/charge shipping to customers outside the US?

We are able to ship internationally. When you place an order with an international shipping address, shipping may reflect domestic rates and will not be applicable to your order. You will receive an e-mail from the Heard Museum Ecommerce manager detailing the actual costs and asking for your approval prior to completing the order.

Do I have to set up an account to buy from your online shop?

No. You can use the quick check out feature available on our site when you select the buy button.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express credit cards, our own gift cards and checks from US banks. Please call the online shop at 602-346-8091 to order your item if you would like to pay with a check. We will provide you with a shipping quote to include in the cost and hold the item until the check arrives. We will send the item once the check has cleared our bank.

How can I learn more about your events/ sale days?

Become a member! Members receive advance notice of all of our events via US Mail and e-mail if desired. Additionally, you can check our home page for notifications of upcoming events and our annual sales.

You can also sign up to receive our museum newsletter to get advance information on our events/ sales.
Click here to sign up today!

Can I purchase a membership at the same time I place my order to receive a discount?

Absolutely! If you purchase a membership with other items (non-sale and non-consignment), you will receive your 10% discount right away. If you purchase a membership along with other items during our member sales, you will receive the 20% discount!

I have a friend who is a member of the museum. Can I use their membership for a discount?

Heard Museum membership privileges are non-transferable. Thank you for your understanding.

I saw an item on your site a while back but it's not there now. Where did it go?

Most likely it sold either online or in our physical store. Our online merchandise is not separated from our physical store. If you see something you are interested in it is best to order it right away or if you have questions about the item, please note the item number prior to calling or emailing. If the item does disappear in the meantime, we can at least look it up for you if you provide the item number and let you know if we have any other items like it.

Do you have layaway?

Yes! If you see an item you'd like to put on layaway, please note the item number and call the online shop at 602-346-8190. Items over $200.00 are eligible for layaway. Layaways require a minimum of 10% down and 10% a month for the next 10 months although you can always opt to pay more. Once the item has been paid we will contact you with the shipping costs and arrange for delivery via UPS. Cancelled layaways are subject to a 20% restocking charge. Please call the number above if you have any specific questions concerning layaways.

Sale and estate items are not eligible for layaway.

PLEASE NOTE: all layaways require that we keep a valid credit card on file to use for auto- payment. You can select payment dates for around the 1st or the 15th of the month. Thank you!

Can you tell me how much my item is worth?

Neither the shop or the museum appraises artwork.
We do host an annual “appraisal day” event for individuals wanting appraisals of their Native artwork. Please check the Heard Museum website for more details as these event dates change from year to year.

Do you buy American Indian artwork from private individuals?

As you might imagine, we get hundreds of requests of this nature and ask that you send your request and digital images of the piece(s) via e-mail to CONSIGNMENTS@HEARD.ORG. A member of the Heard Museum Shop staff will be in touch with you via e-mail within 4 weeks.

If you already have an item on consignment and wish to know its status please send you request via e-mail to CONSIGNMENTS@HEARD.ORG and someone will be in touch with you within 1 week.

How do I purchase a gift certificate?

Our gift cards are easy to use at our physical shop and online and they make a great gift! Visit our Gift Cards page for more information.

When using a gift card for online purchases, you will need to supply a valid credit card at checkout. Just include the gift card number that is on the back of the card (it's just below the bar code) in the Notes section on the last page of checkout and we'll use it first when we process your order. If there is any amount still owed, we will apply the difference to the supplied credit card.

When you come into our store, just present your card at checkout and we do the same as above; we use the gift card first and ask for additional payment for any amount still owed. If you would like to purchase a gift card for a specific amount not offered online, please call us at 602-346-8190 and we can take your order over the phone. Thank you!

Gift cards are not redeemable for cash and may only be used for purchases in the Heard Museum Shops.

Is everything in your physical store also online?

Unfortunatley, no. We are always putting new work online but it is not everything we have on display in our physical store. If you are looking for something in particular feel free to contact us. If we have it, we can take photos for you.

Do you provide Certificates of Authenticity or other documentation with purchases?

We provide a Certificate of Authenticity only on request. As the shop for the Heard Museum we consider the provenance of purchase your guarantee of authenticity. When we have artist bio information we do try to include that with your purchase as well. Please make any specific requests for certificates or biographical information at the time of checkout in our Notes section and we'll be happy to make sure they get included in your package. Thank you!

Where are you located and what are your hours?

The Heard Museum is located in downtown Phoenix, Arizona. Contact information, address and hours are listed in our footer on every page for your convenience. You will also find a handy link to a map for directions.

Site Info
Customer Service
Company Info
Account Info