Frequently Asked Questions

Do you give discounts/ have sales?

Heard Membership entitles you to a 10% discount on all shop items unless otherwise noted. Become a member today and begin saving today! Additionally the Heard Museum offers members an additional 10% off three times a year; in October, December and April. Check back often for details as these dates approach.

Can you tell me more about an artist on your site?

Yes, we will try! Please go the “contact us” link on the home page and type us an e-mail detailing your request.

I’d like to see more images of an item? Can you send me pictures via email?

Yes, we will try! Please go the “contact us” link on the home page and type us an e-mail detailing your request.

How do I calculate shipping?

Shipping is calculated for you via the web site. When you get to the shipping screen please indicate your zip code and then click the “re-calculate shipping” button.

How do you handle/charge shipping to customers outside the US?

We are able to ship internationally and we use UPS. When you place an order with an international shipping address, shipping will not appear. You will receive an e-mail from the Heard Museum Ecommerce manager detailing the costs and asking for your approval prior to completing the order.

Do I have to set up an account to buy from your online shop?

No. You can use the quick check out feature available on our site when you select the buy button.

How can I learn more about your events/ sale days?

Become a member! Members receive advance notice of all of our events via US Mail and e-mail if desired. Additionally, you can check our home page for notifications of upcoming events and our annual sales.

Do you have layaway?

We do not offer layaway via the on-line shop however we do in our physical stores located in Arizona. If you see an item on-line that you would like to put on layaway please note the item number and call 602-252-8344 and select option 1 and ask to speak to a staff member. Any staff member can assist you with your layaway. Items over $200.00 are eligible for layaway. Layaway’s requires 20% down and 20% a month for the next four months. Payments are automatic to your credit card. Once the item has been paid we will contact you with the shipping costs and arrange for delivery via UPS.

Can you tell me how much my item is worth?

We are not licensed to appraise art. We host an annual “appraisal day” event at each of our locations. Please check the Heard Museum website for more details as these event dates change from year to year.

Do you buy American Indian artwork from private individuals?

Occasionally but more often than not we will consider consigning a piece of art rather than purchasing it. Please send digital images and details of your request via the “contact us“ link located on the home page.

Where are you located and what are your hours?

The Heard Museum has two physical shop locations; one each in Phoenix and Scottsdale. Contact information and hours is listed below: