Purchases from the Heard Museum Online Shop are fully refundable for any reason for 14 days.
That is 14 days from the day you receive the item to the day you post it back to us.

If you need to return your item for any other reason apart from damage in delivery, post your return within 14 days from the day you received your item in order to receive your refund. Purchase adequate insurance with your shipper in case of loss or damage in transit.

You may exchange your item for store credit for 30 days.

If you need to return your item because of damage in transit (for UPS shipments only):
Please contact the E-commerce shop immediately upon receiving the item(s) and noting the damage. If you can, please take photos of the item in its packaging before pulling it out completely. Please keep all the packaging material. We will contact UPS to arrange for them to pick the item up from you. You will need to re-package the item in its original packing material and box(es). Once UPS has delivered the item back to us, we will issue you a refund or repair the item at your request for no charge.

Please note, there are no returns after 30 days.

Thank you for your understanding.